Responsible Gambling

SG Casino is dedicated to promoting responsible gambling practices. We understand that for most of our customers, gambling is an enjoyable form of entertainment. However, for a small minority, it can become problematic. Our aim is to create a safe and secure environment where you can enjoy our games responsibly, while providing tools and resources to help prevent problem gambling.

We operate under strict regulatory guidelines set by our licensing authority. This commitment extends to ensuring the integrity of our games, protecting your personal data, and offering comprehensive support for responsible gaming. We regularly review our policies and procedures to ensure they meet the highest standards. SG Casino believes in transparent communication and empowering our players with the information they need to make informed decisions about their gambling habits.

Problem gambling can manifest in various ways and it is not always immediately apparent. Being aware of the signs, both in yourself and in others, is the first step towards addressing it. Here are some common indicators:

• Spending more money and time on gambling than you can afford or intend to.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Feeling irritable, anxious, or stressed when you are not gambling, or when trying to cut down.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Lying to family and friends about your gambling activities.
• Gambling becoming a way to escape from problems or unpleasant feelings.
• Repeated unsuccessful attempts to stop or control gambling.

If you recognise any of these signs in your own behaviour, or in someone you know, it is important to seek help. SG Casino encourages open dialogue and offers support mechanisms to assist you.

Gambling should always be viewed as entertainment, not a source of income or a way to recover debt. To keep your gambling experience enjoyable and under control, consider these tips:

• Set a budget: Decide how much money you can afford to lose before you start and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of whether you are winning or losing.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to larger losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Understand the odds: Be aware that the house always has an advantage. Gambling outcomes are based on chance.

SG Casino provides various tools to help you manage your play effectively and maintain control.

To assist you in managing your gambling activity, SG Casino offers several self-imposed limit options. These tools are designed to help you stay within your budget and prevent excessive spending. You can set limits on:

• Deposit Limits: Control the maximum amount of money you can deposit into your SG Casino account over a specified period (daily, weekly, or monthly). Once set, you will not be able to deposit more than this amount until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further bets until the period ends.
• Wager Limits: Restrict the total amount of money you can wager over a specific timeframe (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Increasing a limit will typically involve a cooling-off period before it takes effect, giving you time to reconsider. Decreasing a limit usually takes effect immediately. Our customer support team can guide you through setting these limits if you require assistance.

Sometimes, a short break from gambling can be beneficial. SG Casino offers time-out and cool-off period options to help you take a temporary pause. If you feel you need a break, you can choose to exclude yourself from playing for a short duration, such as 24 hours, 48 hours, one week, or one month.

During a time-out or cool-off period, you will not be able to log into your SG Casino account or place any bets. This allows you to step away from gambling and reassess your habits without the temptation of immediate access. Once the chosen period expires, your account will automatically be reactivated. This feature is easily accessible within your account's responsible gaming section.

For individuals who feel they need a more significant break from gambling, SG Casino provides robust self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling activities on our platform for a longer, predefined period. This can range from six months to several years, or even permanently.

Once a self-exclusion is activated, your SG Casino account will be closed, and you will be prevented from opening new accounts with us. We will also take reasonable steps to remove you from our marketing databases to ensure you do not receive promotional materials. During the self-exclusion period, it is not possible to reactivate your account. This measure is irreversible for the chosen duration and is designed to provide a strong barrier against gambling. If you are considering self-exclusion, please contact our dedicated customer support team who can assist you with the process and provide further information.

SG Casino is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble, and we employ rigorous age verification procedures to ensure compliance. During the registration process, all customers are required to confirm they are over 18. We utilise third-party age verification tools to confirm the age and identity of our players. Any account found to belong to a minor will be immediately closed, and any winnings will be voided.

We urge parents and guardians to take responsibility for preventing minors from accessing gambling sites. Here are some practical steps you can take:

• Keep your SG Casino login details confidential and do not share them with anyone, especially minors.
• Install internet filtering software on your devices to block access to gambling websites.
• Educate your children about the risks and legal implications of underage gambling.
• Monitor internet usage on family devices.

If you suspect a minor has accessed an SG Casino account, please contact us immediately.

To help you stay aware of the time you spend gambling, SG Casino offers a "Reality Check" feature. This tool provides periodic notifications during your gaming sessions, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preferences, for example, every 30 minutes or every hour.

When a reality check pops up, it will display information about your session duration and often your net winnings or losses during that period. This prompt encourages you to take a moment to reflect on your play, consider if you want to continue, or if it is time for a break. This simple but effective tool helps promote conscious gambling and prevents you from losing track of time while enjoying our games.

If you are concerned about your gambling habits but are unsure if you have a problem, taking a self-assessment can be a helpful first step. SG Casino encourages you to honestly answer a series of questions designed to gauge your relationship with gambling. This is a confidential process and provides an indication of whether your gambling behaviour might be becoming problematic.

Typical self-assessment questions might include:

• Do you spend more money or time gambling than you intended?
• Have you tried to stop or cut down on your gambling without success?
• Does gambling interfere with your daily life, work, or relationships?
• Do you feel guilty or anxious about your gambling?
• Have you borrowed money or sold possessions to gamble?

Based on your responses, the self-assessment can recommend whether you should consider utilising our responsible gaming tools, such as limits or self-exclusion, or if seeking professional help might be beneficial. This is a private tool intended solely for your benefit, to empower you with insight into your gambling patterns.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)